Request Received! We're On It.

Thanks for reaching out to the Paws Akimbo team. We’ve successfully received your details, and a real human is reviewing your request right now.

All updates regarding your request will come directly from support@pawsakimbo.com. Please add this address to your contacts list to ensure our messages don't get lost.

Here is what happens next, depending on your selection:

  • If you chose the XL Upgrade: We are setting up a secure, custom invoice for the +$15.99 upgrade difference. Keep an eye on your inbox for a secure Shopify billing link from support@pawsakimbo.com within the next 12 to 24 hours. The moment that is cleared, your new XL pad will ship out—and remember, you can keep your original pad as a travel mat or backup on us!

  • If you chose a Standard Return/Refund: Our support team will process your request and follow up via email with instructions on finalizing your refund or replacement within 1 business day.

Note: Please make sure to check your Spam, Junk, or Promotions folder if you don't see an email from support@pawsakimbo.com by tomorrow, as automated notifications can sometimes get misplaced by email providers.

We appreciate your support and your commitment to keeping your pup happy and clean!

— The Paws Akimbo Team

Start a return

🐾 Zero-Waste Return Policy

Since we never require you to ship items back, this pad is yours to keep. If you choose a refund, we heavily encourage passing it along—a quick wash and a drop-off at a local dog shelter can help another pup in need.

If you have a quick photo, please share it. It helps our team log this as a quality control issue so we can keep our fabric standards high.

⇄ Sounds like a sizing issue
Our XL pad (100x70cm) gives your dog almost double the surface area — same grip backing and absorbent core. Keep your current pad, no need to send it back.
Upgrade to XL +$15.99
Either way, your refund is never delayed or conditional on this offer.