Start Your Return

Start a return

🐾 Zero-Waste Return Policy

Since we never require you to ship items back, this pad is yours to keep. If you choose a refund, we heavily encourage passing it along—a quick wash and a drop-off at a local dog shelter can help another pup in need.

Order Number

Email Address

What happened?

Optional: Share a photo of the issue

If you have a quick photo, please share it. It helps our team log this as a quality control issue so we can keep our fabric standards high.

⇄ Sounds like a sizing issue

Our XL pad (100x70cm) gives your dog almost double the surface area — same grip backing and absorbent core. Keep your current pad, no need to send it back.

Upgrade to XL +$15.99

I understand that because of the Pristine Home Guarantee, I do not need to ship my pad back. If I choose a refund, I agree to heavily consider giving it a second life by donating it to a local animal shelter to support dogs in need.

Either way, your refund is never delayed or conditional on this offer.