Start Your Return

Start a return

🐾 Zero-Waste Return Policy

Since we never require you to ship items back, this pad is yours to keep. If you choose a refund, we heavily encourage passing it along—a quick wash and a drop-off at a local dog shelter can help another pup in need.

If you have a quick photo, please share it. It helps our team log this as a quality control issue so we can keep our fabric standards high.

Sounds like a sizing issue
Our XL pad (100x70cm) gives your dog almost double the surface area — same grip backing and absorbent core. Keep your current pad, no need to send it back.
Upgrade to XL +$15.99
Either way, your refund is never delayed or conditional on this offer.