Shipping policy

Shipping Policy

Last Updated: June 1st, 2026

This Shipping Policy applies to orders placed through pawsakimbo.com.

Paws Akimbo is operated by Aevum Holdings LLC.

1. United States Shipping Only

We currently ship only to eligible delivery addresses within the United States.

We do not currently offer international shipping.

Shipping availability to certain locations—including PO boxes, military addresses, United States territories, or carrier-restricted areas—may depend on the shipping options available during checkout.

2. Free Shipping on Every Product

Every Paws Akimbo product includes free standard shipping within the United States.

There is:

No minimum order requirement.
No minimum purchase value.
No promotional code required.

Free shipping applies to the original outbound shipment.

Free shipping does not cover:

Customer-paid return shipping for unopened and unused products.
Reshipping caused by an incorrect or incomplete address.
Carrier address-correction fees.
Refused or unclaimed packages.
Expedited delivery unless expressly offered at no charge.

3. Order Processing

Orders are processed on business days, excluding weekends and United States federal holidays.

The applicable processing or estimated shipment timeframe may be displayed during checkout, in the order-confirmation email, or on the applicable product page.

Once an order enters fulfillment, we may be unable to change or cancel it.

When an order ships, the customer will receive a shipping confirmation email containing available tracking information.

4. Shipment Timing

We intend to ship orders within the timeframe communicated during purchase.

If no shipment timeframe is stated, we intend to ship the order within 30 days after receiving a properly completed order.

If we cannot ship within the promised timeframe, we will provide:

Notice of the delay.
A revised estimated shipment date when available.
The option to accept the delay or cancel the affected order for a full refund, as required by applicable law.

5. Estimated Delivery

Delivery estimates begin after an order has been processed and transferred to the carrier.

Delivery dates are estimates unless an expressly guaranteed shipping service is identified.

Delivery may be affected by:

Carrier delays.
Severe weather.
Public emergencies.
Seasonal shipping volume.
Remote delivery locations.
Incorrect or incomplete addresses.
Carrier service interruptions.
Events outside our reasonable control.

A carrier delay after shipment does not automatically qualify an order for a refund, but our support team will assist with an appropriate investigation.

6. Tracking Information

Tracking information will be sent by email after the order has been dispatched.

Tracking may take approximately 24 to 72 hours to display movement after a shipping label is created or a shipping confirmation email is sent.

Customers are responsible for monitoring tracking and providing a safe delivery location.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please verify:

The recipient’s name.
Street number and street name.
Apartment, suite, or unit number.
City, state, and ZIP code.
Email address.

Contact support@pawsakimbo.com immediately if an address needs to be corrected.

We cannot guarantee that an address can be changed after fulfillment begins.

If an order must be redirected or reshipped because the customer entered an incorrect or incomplete address, the customer may be responsible for any resulting carrier or reshipment costs.

8. Order Changes and Cancellations

Requests to change or cancel an order should be submitted to support@pawsakimbo.com as soon as possible.

We cannot guarantee cancellation or modification after:

The order enters fulfillment.
A shipping label is created.
The package is transferred to a carrier.

If the order has already shipped, it will be handled according to the Pristine Home Guarantee and Return & Refund Policy.

9. Split Shipments

Orders containing multiple products may be shipped in separate packages.

If an order is split, the customer may receive multiple tracking numbers. Customers will not be charged additional shipping solely because Paws Akimbo divides an order into multiple shipments.

10. Incorrect Items or Shipping Errors

Shipping errors are covered by the 60-Day Pristine Home Guarantee.

Contact support@pawsakimbo.com within 60 days after delivery if you receive:

The wrong product.
The wrong size or color.
An incorrect quantity.
A product you did not order.
A package is missing an ordered item.

Include:

Your order number.
A description of the error.
Photographs of the products received.
A photograph of the shipping label or package, when available.

Once verified, we will correct the error at no cost to the customer through an appropriate replacement or refund.

11. Products Damaged in Transit

Inspect your shipment promptly after delivery.

If a product appears to have been damaged during transportation, contact support@pawsakimbo.com within 60 days after delivery.

Include:

Your order number.
Clear photographs or a short video of the damage.
Photographs of the outer packaging.
A photograph of the shipping label.

Do not discard the packaging until the claim has been reviewed, because the carrier may require it during an investigation.

Once verified, we may issue a full refund for the affected item or send a replacement at no cost.

12. Manufacturing Defects

Manufacturing-defect claims are governed by the 60-Day Pristine Home Guarantee.

Covered issues may include:

Structural stitching failures present before use.
Grip backing that arrives peeling or cracked.
Liquid-barrier issues present before use.

A verified manufacturing defect will be resolved through a full refund or free replacement.

13. Lost Packages

A package is not necessarily considered lost merely because tracking has temporarily stopped updating.

Before contacting us, please:

Confirm that the shipping address is correct.
Review the carrier’s latest tracking information.
Check all entrances, garages, mail areas, parcel lockers, and safe-delivery locations.
Ask household members or nearby neighbors.
Contact the carrier when instructed.

If tracking has not updated for an extended period or the carrier confirms that the package is lost, email support@pawsakimbo.com with your order number.

We will review the carrier information and determine the appropriate next step.

14. Packages Marked Delivered

If tracking indicates that a package was delivered but you cannot locate it:

Check entrances, side doors, porches, garages, mailrooms, and parcel lockers.
Ask household members and nearby neighbors.
Review any carrier delivery photograph.
Contact the carrier for further delivery details.
Notify us at support@pawsakimbo.com.

Occasionally, carriers mark packages delivered shortly before final placement.

Paws Akimbo is not automatically responsible for theft, loss, or damage occurring after confirmed delivery. However, we will review the available tracking information and assist with a carrier investigation where appropriate.

15. Refused, Unclaimed, or Undeliverable Packages

Packages may be returned to us if they are:

Refused by the recipient.
Unclaimed.
Addressed incorrectly.
Missing necessary address information.
Undeliverable by the carrier.

Once a returned package is received and inspected, we may issue an eligible refund for the product purchase price.

Carrier return fees, address-correction charges, or reshipping costs may be deducted or charged where the delivery failure resulted from customer-provided information or refusal, except where prohibited by law.

16. Unopened Returns

Unopened and unused items may be eligible for return under the 60-Day Pristine Home Guarantee.

Eligible products must be:

Completely unopened.
Unused.
In their original packaging.
In brand-new, resalable condition.
Submitted for return within 60 days after delivery.

Customers are responsible for the cost of return shipping for unopened and unused returns.

Free outbound shipping does not include free return shipping for a change-of-mind return.

Contact support@pawsakimbo.com before returning any item.

17. Used or Opened Hygiene Products

Due to sanitary and pet-hygiene standards, pads that have been unrolled for use, used by a pet, soiled, washed, or otherwise exposed to pet waste cannot be returned or restocked.

Dog damage, including chewing, shredding, scratching, and misuse, is not covered.

If you identify a possible manufacturing defect during initial inspection, do not use the pad. Contact us immediately with photographs or a short video.

18. Refund Timing

After an eligible return is received, inspected, and approved—or after a manufacturing or shipping claim is verified—we will process the approved refund within two business days.

Refunds are issued to the original payment method.

Banks, card issuers, and payment providers may require an additional three to seven business days to post the funds.

An email confirmation will be sent when a refund is processed or a replacement shipment is created.

19. Customer Support

For shipping, tracking, damage, return, or delivery questions, contact:

Aevum Holdings LLC, doing business as Paws Akimbo
Email: support@pawsakimbo.com
Website: pawsakimbo.com

We aim to review and respond to customer inquiries within one business day.